Contact Us
Returns/Exchange Policy
Please inspect all orders upon receipt. We do not accept returns, exchanges, or cancellations at this time. However, if there is an error with your order please contact us within 3 business days of delivery date directly at
info@diamondfirerhinestones.com
More information about or return policy can be found here. Return Policy
Shipping Questions
If you have shipping questions, please contact the carrier. Once a package leaves DFR, we have no control over shipping speeds and/or scans. We have the same visibility as you. All orders are shipped using USPS Priority Mail and have tracking and insurance on the packages.
“Spilt” Rhinestones
DFR inspects all product prior to packaging your orders. Occasionally, you may receive your order and find that a product has opened during transit inside the bubble mailer or box. Unfortunately we have no control over this as it is usually a direct result of how a shipping company has handled the package during transit. We understand the inconvenience but the product arriving is still the quantity purchased. Should the outside of the package appear damaged, we highly suggest taking pictures and submitting a damage claim with the shipping carrier.
Restock Questions
If you have questions about an item restock, please utilize the “e-mail me” option for the item you are interested in. DFR restocks product daily and at any given moment has tens of thousands of items on order. We simply have no way of knowing when exactly a particular item will arrive.
Custom Mix Questions
We do not reply to emails requesting disclosure of colors in custom mixes. These are proprietary blends and colors and ratios will not be shared.